Rio Rewards Policy

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The Rio Rewards Program (hereinafter referred to as the “Rio Rewards Program”) applies to  reward schemes offered by Rivpe Technologies Pvt. Ltd., Bengaluru (hereinafter referred to as “We”, “Us”, “Our”, “Company” or “Rio”), to its end users (hereinafter referred to as “You”, “Your”, or “Customer”) in relation to the use of the website www.rio.money and/or the mobile application “Rio App” available on Android and iOS platforms (collectively referred to as the “Online Platform”).

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By participating in any of the Rio Rewards Program, you agree to comply with these terms and conditions including any specific program levels terms as published by the Company. The Company reserves the right to modify, amend, or terminate any  without prior notice, you are required to stay informed by checking the Online Platform.

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I. Rio Yes Bank Credit Card Benefits

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Subject to YES BANK terms for lounge and fuel surcharge  rewards, compliance to the following terms are required:

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1. Lounge Access

1. Eligibility: Complimentary lounge access is available to Rio Yes Bank Credit Cardholders who meet the quarterly spending criteria as deemed by YES Bank.
2. Spending Criteria as stipulated by YES Bank from time to time
   • The current spending criteria can be checked here: https://www.yesbank.in/pdf?name=ybl_yes_bank_domestic_lounge_access.pdf
   • This criterion may be modified at the discretion of the bank.
3. Access Details:
   • List of selected lounges is available here: https://info.dreamfolks.in/partner-outlets-list?filter=Rm15SHEvZnR1K3paYVBhQWNIcnBhZz09
   • The lounges can be accessed by swiping the card at the lounge or generating a QR code via Dreamfolks website or app

   • The steps to generate QR code via Dreamfolks, and the spending criteria to automatically qualify for complimentary lounge access in the next calendar quarter are available here: https://www.yesbank.in/pdf?name=ybl_yes_bank_domestic_lounge_access.pdf
   • Validation Fee: A non-refundable authorization charge of ₹2 will be applied to the card for validation purposes.

2. Fuel Surcharge Waiver

1. Benefit: A 1% waiver on fuel surcharges is provided to eligible transaction criteria
   • The transaction amount must be between ₹400 and ₹5,000.
   • The maximum waiver amount is ₹250 per statement cycle.
   • Relevant state and petrol pump coverage is as provided by YES Bank

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II. Rio Coins 

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1. Main Eligibility Criteria

• Users can earn Rio Coins only on eligible transactions made via the Rio Yes Bank Credit Card through the Rio UPI platform. 

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2. Eligibility for Transactions

1. Applicable Transaction Types:
   • Transactions at large merchants.
   • Scan & Pay Transactions: Excludes Bharat QR payments.
   • Intent Payments: Excludes mandate payments.
   • Collect Payments: All such payments are eligible.
2. Minimum Transaction Amount: Only transactions of ₹50 or above are eligible to earn Rio Coins. 

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3. Exclusion Categories

Transactions in the following Merchant Category Codes (MCC) are presently excluded from earning Rio Coins, which list may be amended as required at Company discretion:

• Real Estate Agents and Managers – Rentals
• POI (Point of Interaction) Funding Transactions
• Utilities – Electric, Gas, Heating Oil, Sanitary, Water
• Insurance Sales, Underwriting and Premiums
• Schools and Educational Services – Not Elsewhere Classified
• Government Services – Not Elsewhere Classified
• Direct Marketing Insurance Services
• Insurance – Premiums
• Fines
• Jewellery
• Tax Payments
• Cable, Satellite, and Other Pay Television Services
• Schools – Elementary and Secondary
• Colleges, Universities, Professional Schools
• Schools – Correspondence
• Schools – Business and Secretarial
• Schools – Trade and Vocational
• Fuel Transactions

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4. Accrual of Rio Coins

1. Earning Rate: 3% of the transaction amount will be credited as Rio Coins.
2. Rounding Rule: The Rio Coins earned will always be rounded down to the nearest whole number.
3. Rio Coins earned for the entire statement cycle will be credited to you within 7 business days of bill statement generation of that cycle

Examples:

• Transaction Amount = ₹100 → Rio Coins Earned = 3.
• Transaction Amount = ₹399 → Rio Coins Earned = 11 (3% of ₹399 = 11.97, rounded down to 11).

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5. General Terms and Conditions

1. Participation and Agreement
   • Customers’ participation in any Rio Rewards Program constitutes his/her understanding and agreement to the complete terms and conditions associated with each program.
2. Right to Modify or Withdraw
   • Rio reserves the right to change, modify, or prematurely withdraw any offer at its sole discretion without prior notice.
3. Eligibility Determination- In addition to above and any specific program terms:
   • Only transactions that are eligible as per the network guidelines will be considered for the rewards and the milestones.
   • For category and merchant classification, Company  will rely on the merchant category code/other information received by Rio during the transaction.
   • Rio reserves the right to determine Customers’ eligibility for the Rio Rewards Program and disqualify any Customer who fails to meet the offer requirements or is suspected of:
     • Misusing reward;
     • Engaging in fraudulent or suspicious transactions/activities;
     • Violating fair usage of credit cards, legal requirements, or applicable rules and regulations.
4. Valid Transactions Only
   • Rio Rewards will only be valid for successful transactions made via the Rio Online Platform.
   • Transactions where a refund has been initiated will not be considered.
   • Customers found to engage in malpractices relating to refunds will be disqualified from all further offers, programs, and benefits provided by Rio.
5. Disputes and Decisions
   • In case of disputes, the final decision to credit or modify rewards lies solely with Rio.
   • Rio may request additional information from the customer, including transaction invoices and credit card statements, to resolve disputes.
6. No Binding Obligation
   • Nothing contained herein shall be construed as a binding obligation on Rio to continue the Rio Rewards Program or to replace it with a similar or new program.
7. Customer Liability
   • The Customer shall not hold Rio responsible for any actions, claims, demands, liabilities, losses, damages, costs, charges, or expenses incurred in the normal course of availing Rio Rewards Program.
8. Offer Combinations
   1. Rio Rewards Terms and Conditions shall be in addition to and not a substitution/derogation of other terms and conditions.
   2. No two offers can be combined. If multiple offers are available simultaneously, only one offer can be availed by the customer.
9. Voluntary Participation
   1. Participation in any Reward Promotion is voluntary. Customers may choose not to participate in any reward promotion.
10. Disclaimer
    1. Rewards are offered on an “as is” basis without warranty or condition and may be subject to a 3rd party act for which Rio is not responsible.
    2. Reward promotions may not be uninterrupted or error-free. Customers waive all claims against Rio for such issues.
11. Tax Implications
    1. Customers are solely responsible for any tax implications arising from their participation in Reward Promotions. Customers are advised to seek independent tax advice before participating.

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For more information or assistance, please contact us at support@rio.money or visit www.rio.money.

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